We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored:
24 hour advance notice is required when canceling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours advance notice you will be charged the full amount for 1 hour sessions or full amount for 90 minute sessions(or whatever time/session applies to your cancellation). This amount must be paid prior to your next scheduled appointment.
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” They will be charged for their “missed” appointment.
My office is in a partnership, facilitating Oncology~Cancer patients/clients. Providing Cancer patients/clients as well as all my clients with a healthy environment is simply being respectful which means, kindly cancel your appointment 24 hours in advance if you are feeling ill. DO NOT COME in with a fever, excessive cough, yellow or green mucus, flu type symptoms, vomiting, diarrhea, or other ailments that are considered to be contagious. Should you present to your appointment, ill your appointment may be canceled and the cancellation fee charged. Due to the nature of Therapeutic Massage Therapy, moving around the Lymphatic Fluid, it compromises your own body as well as the health and wellness of others..
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.
To serve another is the best way to serve ourself.
PACKAGE INFORMATION, REFUNDS PERTAINING TO 3PK PURCHASES
Packages are sold as a Wellness bundle to aid in expediting check out for those on tight timelines. the 3-packs also include the Wellness discount of $25 off every 1hr session, at discretion of the owner can be used as 2- 90 min sessions. They are to be used just as the Wellness plan, at least 1 session per month. The discounted price value expires after 4 mos., you do not lose the amount of money you spent. Any remaining funds can be applied towards full price services. EX., Your 3 pack was bought 1/2/2016 you came in for 1 visit and then didn't come back until 5/4/17. You would be charged the Wellness fee for the 1/2/16 visit from the total package price. The balance, credit remaining would go towards full price services.
If you have purchased a 3pk 3- 1 hr sessions or a 3pk you are using as 2-90 min sessions the refund policy is as follows: You will be charged at regular rate for used portion and any remaining balance will be refunded. If you have not used your 3 pk you may receive a full refund within 7 days of purchase by requesting in writing a refund. If you have bought multiple 3-pks refund must be requested within 30 days from date of purchase and or initial use. Requests must be sent by email or certified mail with return receipt to business address. Please allow 4-6 weeks to process your refund.
ANY purchase made in advance, package value expires within 6 mos. of date of purchase unless other arrangements have been made in advance. Failure to schedule an appointment within the explained prescribed timelines doesn't obligate this business to offer a refund.
There are no refunds for essential oils after 10 days from purchase.
This business like any has the right to refuse services to anyone.
WORKSHOPS, (CE) CLASSES
For Instruction or CE classes, a full refund can be obtained by withdrawing in writing 30 days prior to the class. Must be submitted by email, fax or mailed USPS with return receipt. Following that only a partial refund will be administered leading up to the class, 1/2 until the last week of class in which there is a no refund period. Please be certain to ask all questions pertaining to certificates, CE units, prior to 30 days to ensure this is the correct class for you. Classes are limited space and reach max quickly, are then closed to registration. Respecting this policy allows others to receive the enrichment in classes they are seeking, fairly.