If you are experiencing any technical difficulties in scheduling and or cannot find the appointment you are hoping to reserve, please email us at Heather.Willis@HeatherJWillisWellness.com and myself or my admin will help to resolve your issue. Generally speaking all emails are returned as promptly as possible (generally less than 24 business hours), this is the most efficient mode of contact as much of my time is spent with all of you is session.
All initial appointments allow for initial intake of information and or review of medical history, any injuries, or other indications, contraindications that pertain to the session. Following and or all appointments allow for brief update and or review. This is not only mandated, but helps me to provide you with a session that best serves your Therapeutic needs each session. If it has been some time since you have been seen it may take longer. Please keep this in mind when your considering in your appointment.
Due to the nature of some of the of the many therapies I provide, I am unable to provide services to you if you have been convicted of a sexual offense and or Domestic Violence Offense. As a provider of PTSD services it is my obligation to keep my current clients comfortable and safe in receiving their ongoing therapy. If you have a restraining order against of you of any sort you may be in violation of it by coming to my office for an appointment as I cannot disclose to you who my clients are. However, should a client in session disclose to me your name and you happen to violate your order, I am required to report this and you to the proper authorities.
Office Hours & Table hours by appointment only, generally
M-TH 9:00-2:00, F 9-12.
ILL CLIENTS My office is in a partnership, facilitating Oncology~Cancer patients/clients. Providing Cancer patients/clients as well as all my clients with a healthy environment is simply being respectful which means, kindly cancel your appointment 24 hours in advance if you are feeling ill. DO NOT COME in with a fever, excessive cough, yellow or green mucus, flu type symptoms, vomiting, diarrhea, or other ailments that are considered to be contagious. Should you present to your appointment, ill your appointment may be cancelled and the cancellation fee charged. Due to the nature of Therapeutic Massage Therapy, moving around the Lymphatic Fluid, it compromises your own body as well as the health and wellness of others..
We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored:
24 hour advance notice is required when canceling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours advance notice you will be charged $75 for 1 hour sessions or $105 for 90 minute sessions. This amount must be paid prior to your next scheduled appointment.
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” They will be charged for their “missed” appointment.
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.
Gift Certificates & Packages
If you fail to appear or provide 24 hours advanced notice cancelation for your appointment you may be charged for the full regular price of the allotted time. If the allotted time exceeds the amount of your gift certificate you may loose validation of your gift certificate or package. If you have a remaining amount it can be used toward services.
There are no refunds for essential oils after 10 days from purchase. If you have purchased a 3pk or a 3pk you are using as 2-90 min sessions the refund policy is as follows: You will be charged at regular rate for used portion and any remaining balance will be refunded. If you have bought multiple 3-pks refund must be requested within 30 days from date of purchase and or initial use. Requests must be sent certified mail with return receipt to business address. Please allow 4-6 weeks to process your refund.
For Instruction or CE classes, a full refund can be obtained by withdrawing in writing 30 days prior to the class. Must be submitted by email, fax or mailed USPS with return receipt. Following that only a partial refund will be administered leading up to the class, 1/2 until the last week of class in which there is a no refund period. Please be certain to ask all questions pertaining to certificates, CE units, prior to 30 days to ensure this is the correct class for you. Classes are limited space and reach max quickly, are closed to registration. Respecting this policy allows others to receive the enrichment in classes they are seeking, fairly.
This business like any has the right to refuse services to anyone.